Refund policy


You have 14 days from the shipping date of your order to return your purchase. The items must have all their labels and be in perfect condition. Return cost will be paid by the customer. Once we receive your order back and check that's in perfect condition we will send you a refund. 

Return Address is:

The Cool Elephant
ul. Transmisyjna 5
92-410 Lodz


If your order is elegible for a refund, this will be made via the same payment method used to make the purchase.

You will receive an email confirmation of the return once it has been completed.

If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.

Returns cost will be deducted from your refund amount in case of drop off return.

 For questions please email us on