Return Policy

We accept changes and returns
If you had a problem with your order please contact us within 14 days of delivery.

How it works
If you want to send back your order, first send an email to info@thecoolelephant.com describing the problem. We will answer asap with the following details: what address to send the product, what shipping option you should take and when you will have your refund or replacement.

Return conditions
Shipping costs for returns are the responsibility of the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

For questions please email us on info@thecoolelephant.com